Privacy Policy

TROPICAL TOURS BAJA CABO, S.A. DE C.V.

This document describes how personal data is collected and used and the measures we take to protect it. It also outlines what kind of data we collect, how it is used, and the procedure to exercise your ARCO rights.

1) Responsible for protecting your personal data

TROPICAL TOURS BAJA CABO, S.A. DE C.V. (Tropical Tours), with its office at Carretera Transpeninsular Km. 25.5, Plaza Las Palmas L-5C AL, Colonia Cabo Azul, San José del Cabo, BCS, Mexico, CP 23454.

2) Our Data Protection Department – How to Contact Us?

Contact our Data Protection Department through:

• Person in Charge: Gabriela Patlán
• Email: datos.personales@tropicaltoursbaja.com
• Physical Address: Carretera Transpeninsular Km. 25.5, Plaza Las Palmas L-5C AL, Colonia Cabo Azul, San José del Cabo, BCS, Mexico, CP 23454.
• Telephone: +52 (624) 234 5678 ext. 123

3) Why do we collect and use your personal data?

Your personal data is used for the following purposes:

Primary Purposes:

• To provide the services or products you request.
• To process payments for the contracted services.
• To facilitate transportation, reservations, or tourism services.
• To fulfill obligations derived from a contractual relationship.

Secondary Purposes:

• To inform you of promotions, offers, and new services.
• To conduct surveys or obtain customer feedback to improve our services.

If you do not wish for your data to be used for secondary purposes, please communicate this through the email: datos.personales@tropicaltoursbaja.com.

4) What personal data do we collect and where?

For the purposes listed above, we collect data from the following sources:

For Customers:

• Identification data: Full name, address, phone number, email, nationality.
• Payment information: Credit card details (Visa, MasterCard, American Express).

For Website Users:

• Contact information provided through our website.

For Recruitment Processes:

• Full name, date of birth, academic qualifications, work history, and references.

5) Personal Data in Human Resources

For recruitment, hiring, and employee management:

• Data such as job applications, CVs, references, and performance evaluations.

6) How to Access, Rectify, Cancel, or Oppose the use of your personal data (ARCO Rights) or revoke your consent?

You have the right to:

• Access your data.
• Request corrections or updates.
• Cancel or delete your data.
• Object to data processing.

Submit your ARCO Rights request by emailingdatos.personales@tropicaltoursbaja.com with:

• Full name and identification.
• Detailed description of the ARCO rights you wish to exercise.

7) Transfer of Personal Data

Your personal data may be shared under the following terms:

• With affiliated companies and service providers.
• To fulfill contractual obligations or comply with legal requirements.

8) Privacy Policy Modifications

We may update this Privacy Policy due to:

• Legislative changes.
• New internal policies or services.

9) Where to File Complaints or Claims Regarding Misuse of Your Personal Data?

If you believe your data protection rights have been violated, you can file a complaint with:

• Data Protection Department Email:datos.personales@tropicaltoursbaja.com